C has created a spreadsheet. He has sent it to W to finalise. He is upset because he wanted 150 records and there are only 145. W tries to explain to him why there are only 145 records when he thought he had given her 150.
W: There are only 145 records because you started on line 6.
C: ?
W: The first 5 lines are not part of the records, they are headings and blank lines.
C: ?
W: Look at the document, lines 1 – 5 are headings, blank lines and subheadings. Now, look at line 6, that is the first record.
C: But if I scroll down to the end it says 150 lines, so why are there only 145 records.
W: Because the first 5 lines are not records…
C: ?
