Overheard in my office…

R needs to send an email to a bank.  She calls me to help her set up a delivery and read receipt.  In the process of doing this the following conversation takes place.

Me: Put in the email address.

R (mumbling while she is typing the address): s.  a.  n.  d.  o.  w.  n.  b.  m.  BM must be branch manager.  at.  bankname.  dot.  co.  dot.  za.

R: How do I know it will go to the right branch?

Me: It has the branch name in the email address.

R: Oh, but how will I know it will go to her?  The branch manager?

Me: Because this is her address, the one she gave you…

R: But it doesnt have her name in it?

Me: It doesnt have to, it’s her address, I promise it will go to her.

R: Ok, because I want *her* to reply to me.